I am sorry that you find our ticket pricing not to your liking but regret that we have to match our ticket pricing to our costs. By way of compensation, when we raised our ticket prices, we also increased the offer on our membership option, so that our most loyal and frequent customers, who are constrained by budget, could find a way of reducing the average cost of their visit. Please note that we also have reduced ticket pricing at non-peak times.

We often receive comments about the plushness of our seating and use Quinette of France to supply these....unfortunately these seats are expensive but as we prioritise comfort we opted to install these instead of cheaper alternatives. We have just finished refurbishing the bar, with new sofas, new carpet and a lick of paint. At the bar, as well as our own branded snacks we have invested in a coffee machine which is producing a superior beverage than previously, and have just a struck a deal with Berry Brothers and Rudd to supply some excellent quality (and value for money) wines.

We show a wide diversity of films and we have a head office team of five people devoted to special events, the programming and marketing of festivals and Q & A’s. All of this comes at a cost but on balance feel that it is the right way to go in trying to give our customers what they want. At the end of the day we are a small independent company without the economies of scale of the major chains, so forgive us if we aren’t the cheapest. I hope that we haven’t lost you forever as every customer remains valuable to us

Robert Kenny
Operations Director

- Report